How do I get my money back if I paid by accident?

Information on reversing accidental payments.

One-time payment

Please email Customer Support if you made an online payment that you didn’t mean to make. Payment reversal requests must be made no more than 3 business days after you submit the payment.

We are not always able to reverse a payment due to limitations with payment processors, banking institutions, and card networks.

If possible, we’ll reverse the full amount of the payment after it has been processed.

Future payment

You can cancel a scheduled payment if it was not processed yet, normally up to 24 hours before the payment date. To cancel a future payment:

1. Sign in to your account.
2. Choose a loan.
3. In the Activity tab, find the future payment date and the amount.
4. Click or tap on “⌄” to see the payment details.
5. Click or tap on Cancel.