What can I do if my loan has been transferred to the insurance carrier?

Information on transferred loans.

Minimum payments are only required when your balance at the end of a statement period is higher than your credit limit. In the event you owe required minimum payments, and  stopped making the payments, we may transfer your loan to your insurance carrier.

This does not impact your life insurance policy. Your outstanding balance is now owed to the insurance company, which may be at a higher interest rate. You may contact them for options to repay.